100 free quick chat
What’s more, screen-sharing capabilities mean that even the most complex of issues to troubleshoot can be solved in a quick and efficient way.This is something you simply cannot do with phone support.Facebook and Google ) do share some similarities — for instance, they both allow you to chat and transfer files — these platforms have distinct differences. Phone support is how companies have traditionally been there for customers, but it can be very costly – both in terms of toll charges and person-per-hour costs.Live chat doesn’t cost much more than a quality email provider and is a lot cheaper than phone support.This is a simple, yet very effective, recipe for improving both customer service and loyalty.Recommended for you: 15 Customer Retention Strategies for Long-Term Customer Loyalty Want to get these benefits today? With several clicks, you will be able to get live chat up and running on your website and start improving your sales and customer satisfaction.If you take a look at the report, you’ll discover that live chat makes it easy for your customers to do business with you, which usually leads to them responding with increased loyalty and spending.This also leads to better reviews on sites such as Amazon, Yelp, or your own website, which can also help you attract new customers.
These numbers make one thing clear: live chat is effective in generating leads and making sales.Note: This blog post was originally published on Jul.20, 2015, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic.However, how easily accessible and convenient your customer service is may be a close second.
Live chat provides your website visitors with instant access to salespeople and support staff.Because live chat provides visitors with instant access to your support staff and sales team (and vice versa,) your team has many more opportunities to turn these visitors into paying clients or customers.Recommended for you: The Top Ten Ways That Live Chat Can Increase Sales To help you get a better understanding of how much customers appreciate access to live chat, consider the e Digital Customer Service Benchmark survey of 2000 consumers that found that live chat had the highest customer satisfaction levels at 73%, as compared to 61% for email support and only 44% for traditional phone support.On average, with proper training, most live chat agents can handle three or more chats simultaneously.