100 free quick chat

07-Oct-2017 08:00

With numbers like these, it’s easy to see why customers return to businesses that provide live chat.

Customers feel more confident doing business with companies that make support easy, hassle free and instantaneous.

These are features that can save agents and businesses a tremendous amount of time in helping resolve problems your customers may have.

At the end of the day, the overall quality of your product or service will be the biggest decider of whether or not your business is successful.

In fact, Forrester research has shown that live chat customer service is 17-30% cheaper than a phone call.

Live chat provides your website visitors with instant access to salespeople and support staff.When your visitors can easily contact you with any questions or problems that they may have, they will be more confident in your company as a vendor and a source of valuable knowledge and support.An Aberdeen Group research report found that live chat was hands down the preferred method of communication for online shoppers when compared to other communication methods.Recommended for you: 4 Ways Live Chat Reduces Your Operating Costs Studies have shown time and time again that live chat helps to increase sales.